DELIVERY
We aim to deliver all orders within 7 working days of confirmation that your order has been accepted.
Standard Items
Our postage and packing for standard parcels for delivery within UK mainland is £4.95 per order. For orders over £100.00 delivery within UK mainland is free. Next day delivery is £6.95 within the UK for orders placed before 12pm, please not this does not always include weekends.
International delivery is available on all items and costs will show at checkout or for larger furniture items please email us at enquiries@idyllhome.co.uk
Large items
Large items such as furniture are usually delivered to the door (or kerbside if there is limited access) on a pallet to protect the items from damage, some couriers may take away the pallet but we cannot guarantee this and we cannot arrange collection of the pallet after delivery has taken place. If the customer is not in during the arranged delivery day for the delivery then the couriers will charge to re-deliver, Idyll Home will not be responsible for any costs involved if the customer is not in to accept the original delivery. For delivery of large furniture items we can arrange a two man delivery service please let us know if you need this service rather than a pallet delivery, there is an extra charge of up to £100 for this service and delivery may take longer as it depends on when the courier are in your area. Please make sure the items are checked for damage on delivery and before throwing away any packaging in case you need to return it.
Idyll Home will not accept liability for courier delays.
Please check all deliveries for damage on delivery and let us know if an item is damaged, for pallet and furniture deliveries please report any signs of obvious damage on delivery to the driver and let us know.
Deliveries outside of the UK
We only take responsibility for shipping the product outside of the UK, the customer is responsible to pay any import costs, such as tax or duties that occur as a result of delivery outside of the UK. Since Brexit some deliveries to Europe may be subject to import duties and taxes before delivery so please be aware of this when placing your order.
